Delivery, Click & Collect and Returns

Deliveries

*Mill Timber Direct offers free delivery to the postcode areas below, on online sales when you spend £240 or more (including VAT), or £200 excluding VAT.

For orders under £240, please see below for our delivery zones and charges:

Shipping Fee Excluding VAT	Postcode
£10	CF3	CF5	CF10	CF11	CF14	CF15	CF23	CF24	CF63
	CF64	CF81	CF82	CF83	NP4	NP10	NP11	NP12	NP13
	NP18	NP19	NP20	NP24	NP26	NP44
£20	CF35	CF37	CF38	CF39	CF45	CF46	CF47	CF48	CF64
	CF62	CF71	CF72	GL15	NP7	NP8	NP15	NP16	NP22
	NP23	NP25
£35	BA1	BA2	BS1	BS2	BS3	BS4	BS5	BS6	BS7
	BS8	BS9	BS10	BS11	BS13	BS14	BS15	BS16	BS20
	BS21	BS22	BS23	BS24	BS25	BS26	BS27	BS28	BS29
	BS30	BS31	BS34	BS35	BS36	BS37	BS39	BS40	BS41
	BS48	BS49	CF31	CF32	CF33	CF34	CF36	CF40	CF41
	CF42	CF43	CF44	GL1	GL1	GL2	GL3	GL4	GL5
	GL6	GL7	GL8	GL9	GL10	GL11	GL12	GL13	GL14
	GL16	GL17	GL18	GL19	HR1	HR2	HR3	HR4	HR9
	LD2	LD3	LD4	SA1	SA2	SA5	SA6	SA7	SA8
	SA9	SA10	SA11	SA12	SA13	SN13	SN14	SN16	SA3
	SA4	SA14	SA15	SA6	SA17	SA18	SA19	SA20

If you are outside the delivery zones above, please check our additional UK Mainland Delivery & Charges Information to find out your delivery charge.  Alternatively, please contact support@milltimberdirect.co.uk. Note we only deliver in UK Mainland.

The vast majority of our orders are dispatched within 3-5 working days. However, more specialty items or ordered-in items may take a little longer to dispatch.

We only deliver on a working day.

Working days are Monday through Friday excluding public holidays. Orders placed on Saturday/Sunday will be deemed as being placed on the following Monday.

We try to deliver all our orders using Mill Timber Direct or Mon Timber vehicles however some deliveries may be shipped using a courier or haulage company.

Please note that we operate a kerb-side only delivery service.

For any further questions or queries please feel free to contact us on 01633 745 125 or support@milltimberdirect.co.uk.

Please note the prices on our website are online only prices.

 

To Ensure a Successful Delivery

Please note deliveries are made on large vehicles. Please advise us if access to the delivery address is limited.

Due to insurance guidelines, delivery personnel are unable to enter private residences. Delivery will be as far as possible to the kerbside of the delivery address.

Where off-load facilities are not available, the driver may require assistance to off-load from the vehicle. The recipient of the products is responsible for any additional lifting once the delivery has been made, please bear in mind that our products can be bulky and / or heavy.  There may be an additional charge where mechanical off-load is requested.

The delivery driver will take a photograph of the goods at the delivery address to confirm the goods have been received.

The driver will make contact via the provided telephone number, please ensure this is available to be answered to prevent a failed delivery.

 

Click & Collect

Please also check our Covid 19 section here.

Click & Collect is a FREE service. Simply add items to your basket on www.milltimberdirect.co.uk & select the Collect from Branch option. Enter your payment details on our checkout page and place your order.

You will receive an order confirmation email followed by a “Ready to Collect” email to confirm your goods are ready for collection; we will aim to get in touch with you regarding collection within 24 - 48 hours. 

Please bring your payment card and “Ready to Collect” confirmation email, this can be printed or shown on a smartphone or tablet device.

You will have 7 days from the date of the “Ready to Collect” email to collect your goods.

On the rare occasion that an item is not available we will contact you to discuss your order.

If you wish to cancel an order please contact Mill Timber Direct before your order is processed & we can cancel.

Goods are available for collection during branch opening hours.

 

Returns & Refunds

Mill Timber Direct is happy to refund or exchange a full priced item within 28 days from your order date excluding delivery charge, in accordance with the distance selling regulations.

Items must be returned unopened and in re-sale able condition.

Flooring can be returned within 28 days as long as the boxes are unopened. Please note there is a 20% restocking charge on returned packs of flooring.

We cannot accept returns on bagged powders as we do not know the conditions they have been stored in & therefore we cannot sell.

A full refund or exchange will only be guaranteed if the item is returned within the time frames stated above, starting from the date on your delivery note. Any items received after this date will be sent back to the original delivery address.

The cost of returning the item to us is your responsibility unless the item is faulty or you have received an incorrect order therefore we will refund postage costs up to a maximum of the postage price you originally paid on your order.

Item (s) should be returned via an insured, traceable service.

Please make a note of any tracking numbers in case they are required.

We are not responsible for any damage caused to goods in transit, so please ensure that they are securely packaged.

We also offer a collection service  to which a collection charge will be applicable; this will be the same as the delivery charge.

Please contact support@milltimberdirect.co.uk to arrange a collection.

Please allow up to 10 working days after we receive the goods for the refund to be credited to your bank account.

Please see your delivery docket for return delivery address.

Delivery Rates: Prices vary and are based on the content of material and location in UK Mainland.

Please note any damages must be reported within 24 hours of receiving your order.

The pricing on our website are online prices only.